Point to Point Communications

38 Hooper Road Barrie, Ontario L4N 8Z9
Office Hours:
Monday to Friday 8AM - 4:30PM
Saturday and Sunday - CLOSED

Motorola Warranty Information

Motorola Limited Warranty

MOTOROLA INC. ("MOTOROLA") warrants its MOTOROLA manufactured Communication Products ("Product") against defects in material and workmanship under normal use and service for a period of time from the date of purchase as scheduled below:

Commercial Radios

VL50 Portables One (1) year
BPR 40 Portables One (1) year
CP185 Portables Two (2) years
CP200d Portables Two (2) years
CM200d Mobiles Two (2) years
CM300d Mobiles Two (2) years
Mag One Accessories (except Mag One Battery) Six (6) months
Accessories (including Mag One Battery) One (1) year
Speaker Microphones and Cords Carrying Cases Antennas
Rechargeable Batteries Chargers Duplexers
Headsets and Earpieces Power Supplies Telephone Interconnects
Mobile Microphones and Cords External Speakers DC and Tone Remote Adapters

Professional Radios

Fixed Equipment

MTR3000™ Repeater Two (2) years
XRC9000™ Controller Two (2) years
XRT9000™ Gateway Two (2) years
MIP™5000 One (1) year

Pagers - All

Advisor II One (1) year
Minitor VI Two (2) years


Acessories One (1) year
Speaker Microphones and Cords Mobile Microphones and Cords Power Supplies Duplexers
Rechargeable Batteries Carrying Cases External Speakers Telephone Interconnects
Headsets and Earpieces Chargers Antennas DC and Tone Remote Adapters
MOTOTRBO Handheld Control Head    

Rechargeable Batteries will be replaced during the applicable warranty period if:

  1. the battery capacity falls below 80% of rated capacity, or
  2. the battery develops leakage.

MOTOROLA, at its option, will at no charge either repair or replace this Product during the warranty period provided it is returned in accordance with the terms of this warranty to the place of purchase. Repair, at MOTOROLA's option, may include the replacement of parts or boards with functionally equivalent reconditioned or new parts or boards. Replaced parts or boards are warranted for the balance of the original applicable warranty period. All replaced parts or Product shall become the property of MOTOROLA.

This express limited warranty is extended by MOTOROLA to the original end user purchaser or lessee only and is not assignable or transferable to any other party. This is the complete warranty for Product manufactured by MOTOROLA. MOTOROLA assumes no obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of MOTOROLA. Unless made in a separate agreement between MOTOROLA and the original end user purchaser, MOTOROLA does not warrant the installation, maintenance or service of the product.

MOTOROLA cannot be responsible in any way for any ancillary equipment not furnished by MOTOROLA which is attached to or used in connection with Product, or for operation of the Product with any ancillary equipment and all such equipment is expressly excluded from this warranty. Because each system which may use the Product is unique, MOTOROLA disclaims liability for range, coverage or operation of the system as a whole under this warranty.

What this warranty does not cover:

  1. Defects or damage resulting from use of the Product in other than its normal and customary manner.
  2. Defects or damage from misuse, accident, water, or neglect.
  3. Defects or damage from improper testing, operation, maintenance, installation, alteration, modification, or adjustment.
  4. Breakage or damage to antennas unless caused directly by defects in material workmanship.
  5. A Product subjected to unauthorized Product modifications, disassemblies, or repairs (including, without limitation, the addition to the Product of non‐MOTOROLA supplied equipment) which adversely affect performance of the Product or interfere with MOTOROLA's normal warranty inspection and testing of the Product to verify any warranty claim.
  6. Product which has had the serial number removed or made illegible.
  7. Rechargeable batteries if:
    1. any of the seals on the battery enclosure of cells are broken or show evidence of tampering.
    2. the damage or defect is caused by charging or using the battery in equipment or service other than the Product for which it is specified.
  8. Freight costs to the repair depot. Unapproved upgrades or modifications.
    1. A Product which, due to illegal or unauthorized alteration of the software/firmware in the Product, does not function in accordance with MOTOROLA's published specifications or the FCC type acceptance labeling in effect for the Product at the time the Product was initially distributed from MOTOROLA.


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Office Hours

Monday to Friday 8AM - 4:30PM
Saturday and Sunday - CLOSED

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What we do

Delivering End-to-End Connectivity Solutions

Point to Point Communications is a recognized industry leader and a full service solution provider, delivering end-to-end connectivity solutions for mission-critical and line-of-business applications. Our experience and customer commitment has led to continued success and growth since our inception in 1982.

View Services List

As an industry leader in deployment of the latest communication technologies, Point to Point Communications provides comprehensive services to help deploy and maintain your communications equipment and systems. We perform end-user equipment installations at customer locations including key systems such as: Lightning Protection, Grounding, Battery backup & UPS Systems, Telephone Interfaces, Wireless Network Connectivity Solutions and many more!

Solutions for Public Safety

When your mission matters most, there isn't time to waste struggling with poor communication or unreliable 2-Way radios. Trust Motorola to allow your team to have better information, better decisions, and a better outcome. View all of our radio two-way technologies and solutions to learn more


Radio Accessories
Radio Accessories

Help unleash the full potential of your radio.

Next-Generation MOTOTRBO™

Dramatic enhancements to the MOTOTRBO portfolio

Team Communications
Team Communications

20-25% average improvement in productivity

They Say

The radios allowed us to communicate effectively and provide a safe environment for our patrons, volunteers and artists. They supported a speedy response for all emerging issues.

President and Festival Organizing Chair Mariposa Folk Festival